Exercising the right of withdrawal

When shopping on the Internet, the consumer concludes a distance contract with the merchant. It gives each customer a right of withdrawal.

The buyer can withdraw from this contract and return the product within 14 days from the date of delivery of the product, without giving a reason, in accordance with Cabinet of Ministers Regulation No. 255 "Regulations on distance contracts".

In order to use the right of refusal, we - SIA Hidden Gems, Reg.No. 40203541493 - it is necessary to inform about the decision to withdraw from this contract. You can submit a refusal in a free form.

In order for the deadline for the right of withdrawal to be respected, it is sufficient if you send your notification about the exercise of the right of withdrawal before the expiry of the right of withdrawal.

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (excluding additional costs incurred because you have chosen a delivery method other than the cheapest standard delivery method offered by us), without unreasonable delay and at any in any case no later than 14 days from the day we were informed of your decision.

Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged any fee in connection with such refund.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you notified us of your decision to return them. The deadline will be met if you send the goods back before the 14-day deadline.

You will be responsible for the direct costs associated with returning the goods.

You are only responsible for the decrease in the value of the goods if the goods are used for other purposes than to establish the type, characteristics and performance of these goods.

"Hidden Gems" SIA does not store copies of the purchase agreement.

The regulations of the Council of Ministers on distance contracts specify the cases when the consumer cannot exercise the right of withdrawal, including:

  • the price of the product or service depends on the fluctuations of the financial market, which the seller or service provider cannot control and which may occur during the period of the right of withdrawal;
  • the item is made to the consumer's instructions or the item is clearly personalized;
  • the product is perishable or soon to expire;
  • the consumer has opened the package for the product, which cannot be returned due to health and hygiene reasons;
  • due to its characteristics, the product is irreversibly mixed with other things after delivery.